Me own mum used the online complaint form on the store’s site to log a complaint about the lack of in-store processing service, and apparently, when the complaint goes into the system and routed through all appropriate channels, it comes right back to a memo for us to personally call and apologize to the customer for not having the service. Buhhhhh—/dflkdsfuasD
I think all of us are wondering the same thing: did you call your mother and apologize to her for not having the service that you told her she should complain about not having?
Thankfully, my manager was the one stuck making the call. But the horrible circle still exists.
Next time, you should tell her to complain about the call-back she received from your manager. I think if you do this right, you can achieve nirvana. Or complete the Human Instrumentality Project. Something.